Description
Looking for a Customer service supervisor for Doha, Qatar.
Job Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Respond to customer service issues on time.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Implement an effective customer loyalty program.
- Hire and train new customer service agents.
- Assess service statistics and prepare detailed reports on your findings.
- Manage the approved budget of the customer service department.
Job Requirements:
- Bachelor’s degree holder.
- Four to five years of proven experience as Customer service department.
- Excellent leadership and interpersonal skills.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
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Published: December 11, 2021
Location: Doha, Qatar
Category: Customer Service / Reservations / Telecalling
Job Type: Full-time