AG Services LLC Jobs 2022 | Call Center Agent

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• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Graduate or High school diploma or equivalent.
• Two to three years experience as Call center Agent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, especially with CRM software, and strong typing skills.