Hiring Now | Apply for Call Center Agent Job in Abu Dhabi
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Published: June 22, 2022
Location: Abu Dhabi, United Arab Emirates
Category: Customer Service / Reservations / Telecalling
Job Type: Full-time
Hiring a Call center agent for Abu Dhabi.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Utilizing software, databases, scripts, and tools appropriately.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Graduate or High school diploma or equivalent.
- Two to three years experience as Call center Agent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
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