Reservations Agent Job at Marriott International Dubai
Reservations Agent Job | Marriott International Careers
Location(s): Le Méridien Dubai Hotel & Conference Centre
Position Type: Full Time
Job Description
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures;
- ensure uniform and personal appearance are clean and professional;
- maintain confidentiality of proprietary information; protect company assets;
- protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards;
- anticipate and address guests’ service needs;
- assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language;
- answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others;
- support team to reach common goals;
- listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Related
