(22000Y4)
United Arab Emirates-Dubai-Dubai | Full-time | Permanent | Standard
COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 Global Ranking at #4!
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en
ABOUT THE ROLE
A Credit Control Executive actively manages and coordinates credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner.
YOUR TASKS
- To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
- To contribute knowledge and expertise toward resolving reoccurring billing issues
- To maximise collection effectiveness from all customers in a timely and professional manner
- To maintain efficient records of collection activities
- To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)
- To coordinate resolution of sales and customs disputes according to escalation procedures
- To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
- To contribute knowledge and expertise toward resolving reoccurring billing issues
- To monitor credit accounts and report delinquent customers to Team Leader for review and action
- To monitor credit limit of accounts and ensure proper action is taken
- To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor
YOUR PROFILE
- Effective communication and conversational skills
- High customer focus and service orientation
- Advanced MS office knowledge
- Intermediate Presentation skills
- Previous Collection experience is preferred
- Bachelors in Commmerce / Accounts
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